During the communication process, the customer has no doubts about the product price and shipping costs. The customer's only doubt is the size of the tray. The customer needs a tray with a length of 2.4 meters, but our tray length is 1 meter, 2 meters, 3 meters, 4 meters. So I thought of cutting off a part of the 3-meter-long tray, providing the customer with the desired size, and the customer placed the order directly.